If the shipping info provided by the customer is incorrect or not serviceable (including address and phone number*), Nav Ghritam cannot not be held responsible for the cancellation or return of shipment once the shipment has been dispatched.
*Valid Indian phone numbers are required for calls and messages so that the delivery partner can locate the address and confirm the delivery OTP to ensure it reaches you safely. If incorrect or unserviceable numbers are provided, your order may not get delivered.
Customers shall have to incur a re-shipping/cancellation cost of up to 20% of the order value in order to re-deliver/cancel their order.
For COD orders, kindly use our Amazon Store
https://www.amazon.in/stores/NavGhritam/page/968A6E9C-80E5-4335-95EB-D539D008E394
Shipping timeline
Orders are usually shipped within 3 business days from the order date and are usually delivered within 7 business days from the shipping date.
Orders are usually delivered within 5-10 business days from the order date.
Tracking details will be shared on E-mail/WhatsApp once the order is dispatched.
Cancellation Policy
Orders cancelled before 12 hours of placing the order or before dispatch (whichever is earlier) will be refunded completely. For cancellations post 12 hours or post dispatch (whichever is earlier), a cancellation fee of up to ₹250 would be levied. The remainder amount would be refunded.
In order to cancel your order, please contact us via WhatsApp/phone.
Refund will be processed once the order is cancelled and will be credited back to the original payment source within 3-5 business days.
Our brand always has your best interest at heart. We ensure that when you use our products in your skincare or diet, they enrich your body, mind, and soul.
Our offerings include ayurvedic skin care products like our 100 times washed ghee cream and A2 ghee, all of which are 100% organic and a gift from nature.
Rooted in Indian skin care traditions, we celebrate the superfood ghee, working to enrich lives with its wholesome goodness. Our values reflect the essence of pure ghee, bringing all the benefits of Shata Dhauta Ghrita to you.
