At Nav Ghritam, we follow tight protocols while packing your order. We may make mistakes but we never shy away from owning up to them and correcting them.
Please get in touch with us via WhatsApp/phone/E-mail within 5 days of the delivery with the order number/AWB number, images of the products and the package with the order label clearly visible.
Once the issue is rectified, we will reprocess your order or issue a refund.
Please reach out to us via WhatsApp/phone/E-mail within 48 hours of the delivery. Kindly share your order details such as the order number/AWB number, images of the products & the package with the order label clearly visible.
If you have an unboxing video, please share that with us since it would speed up the replacement/refund process.
We will need this information, especially for our delivery service partner, in order to expedite your replacement/refund.
Refund/Replacement products would be issued once the case has been rectified, which typically takes 3-5 business days.
Since we offer perishable products, and their purity is their essence we do not offer returns/exchanges for reasons other than for receiving damaged or incorrect products.
Our brand always has your best interest at heart. We ensure that when you use our products in your skincare or diet, they enrich your body, mind, and soul.
Our offerings include ayurvedic skin care products like our 100 times washed ghee cream and A2 ghee, all of which are 100% organic and a gift from nature.
Rooted in Indian skin care traditions, we celebrate the superfood ghee, working to enrich lives with its wholesome goodness. Our values reflect the essence of pure ghee, bringing all the benefits of Shata Dhauta Ghrita to you.
